Policies & Procedures: Grievance Policy
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GRIEVANCE POLICY
June 13, 2006
The Grievance Policy for ASA is in keeping with its Mission: to educate the mind, body, and soul according to the Tradition of the Orthodox Christian Faith and the ideals of Classical Wisdom. Because we are, "members one of another", we seek to, "cover others' sin", and gently reprove whenever necessary.
As hard as the ASA students, teachers, and parents will strive to communicate and resolve issues effectively, mistakes will inevitably be made as we are not perfect. As adults, we realize that our behavior sets an example for our children whom we are seeking to teach wisdom and virtue. Concerns, therefore, should be addressed to the persons directly and not roundabout through others who are not involved in the situation. As an ASA community of parents, teachers, staff, Board and students, we will seek to avoid the sin of gossip and always seek to forgive and love our neighbors as ourselves.
Failure to comply with this Grievance Policy will be subject to discipline from Agia Sophia Academy.
The following steps will be taken to address grievances at ASA:
- Student or Parent to Teacher/Staff Member/Volunteer-If a Parent or Student has a concern about a Teacher/Staff Member, that parent or student may make an appointment to meet with the Teacher/Staff member and present the concern. The Headmaster should be made aware when there is a concern and if contacted first, should refer the Parent or Student directly to the Teacher. If, after discussing the concern with the Teacher/Staff Member, the situation is not resolved, the Parent or Student may request a meeting with the Teacher/Staff Member/Volunteer and Headmaster/Mistress, present together. If the matter remains unresolved, the Parent or Student may request a meeting with the ASA Board President.
- Student or Parent to Headmaster/Mistress-If a Parent or Student has a concern about the Headmaster/Mistress, the Parent or Student should make an appointment to meet with the Headmaster/Mistress and present the concern. If, after discussing the concern with the Headmaster/Mistress, the matter is unresolved; either party can request mediation by the President of the ASA Board.
- Student to Student-If a student has a concern about a fellow student, he should address his concern to his teacher. The Teacher should facilitate a face to face meeting with the students involved to work out the concerns. The Teacher should also document the concern and make the Headmaster/Mistress aware of the concern that was brought to their attention. If necessary, the Teacher and the Headmaster/Mistress should meet and discuss the appropriate course of action to address the concern. The Teacher should contact the parents of both students and make them aware of the situation and any planned course of action. A meeting with the students, Teacher(s), parents and Headmaster/Mistress could be called if the matter isn't being resolved. If, after these steps are taken, the student refuses to comply with the course of action, the issue will be treated as a behavioral issue and the discipline policy will be invoked to further resolve the matter.
- Teacher/Staff/Volunteer to Headmaster/Mistress-If anyone has a concern about the Headmaster/Mistress; they should meet and address their concern with the Headmaster/Mistress. If, after discussing the concern with the Headmaster/Mistress, the situation is not resolved, the Teacher or Staff member may request a meeting with the Headmaster/Mistress and the Board President, present together. This process does work both ways should the Headmaster/Mistress have a concern about a Teacher/Staff member. The steps should be followed either way.
- Teacher/Staff/Volunteer to Parent*- If a Teacher/Staff member has a concern about a parent that Teacher/Staff member should make an appointment to meet with the Parent and present the concern. The Headmaster should be made aware when there is a concern and if contacted first, should refer the Teacher/Staff member directly to the Parent. If, after discussing the concern with the Parent, the situation is not resolved, the Teacher/Staff/Volunteer member may request a meeting with the Parent and Headmaster/Mistress, present together. If the matter remains unresolved, the Teacher/Staff member may request a meeting with the ASA Board President.
- Headmaster/Mistress to Parent*-If the Headmaster/Mistress has a concern about a Parent, they should make an appointment to meet with the Parent and present the concern. The Headmaster/Mistress should make the Board President aware when there is a concern with a Parent. If, after discussing the concern with the Parent, the situation is not resolved, a meeting with the Headmaster/Mistress, Parent, and Board President should occur.
* Any Board Member, Teacher or PTP Officer who also is a parent of a child or children at ASA and is involved in a grievance or has a concern as a parent must follow the Grievance Policy as a parent and not in their capacity as a Board Member, Staff Member or PTP Officer.
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